Refunds & Returns Policy
Because we offer digital products and virtual services, please read this policy carefully before making a purchase.
Digital Products (Templates, Tools, Downloads)
All digital product sales are final.
Due to the nature of digital downloads, we do not offer refunds, returns, or exchanges once a file has been delivered or accessed. This is standard practice, as digital goods cannot be “returned” in the same way physical items can.
If you experience a technical issue accessing your files or believe you received the wrong product, please email us at [your email here] and we’ll be happy to assist you.
Exceptions & Case-by-Case Reviews
While we do not typically issue refunds, we understand mistakes can happen. We may review refund requests on a case-by-case basis for:
- Duplicate purchases (same product bought twice accidentally)
- Incorrect or failed file delivery
- Accidental purchases made without downloading the product
To submit a request, email us at stillstudio@dorymescriola.com with your order number and a brief explanation of the issue.
Need Help?
If you have any questions about your purchase, email us at stillstudio@dorymescriola.com. We’re here to support you and make sure your experience is smooth and valuable.
